Troubleshooting
Why is my Workspace or Dashboard empty?
Check site scope, profile readiness, and background jobs in the right order.
01Confirm the active Workspace
Use the Workspace switcher and confirm that the selected site is the one you intend to work on. The Dashboard, Prospects, Outreach, and reports all scope data to the active Workspace Site.
02Connect a website
If the page says Connect a website first, open Workspaces and add a public website. Without a Site, backlink reporting and prospect discovery have no target context.
03Start the relevant job
An empty Dashboard may mean no backlink has been tracked yet; use Add backlink or run the inventory action. An empty Prospects page may mean discovery has not started. A missing submission profile may mean the Website Profile still needs to be generated.
04Check permissions
Viewers can read data but cannot perform every management action. Ask the Workspace owner or admin to check your role when a button is missing or disabled.