Troubleshooting
API token is not working
Check scope, Workspace access, expiration, and revocation before rotating credentials.
01Confirm the token is active
Open Settings → API access and check the token’s expiration and last-used state. A revoked or expired token will stop an integration from reading data.
02Confirm Workspace scope
Tokens can be attached only to Workspaces you manage. If an integration needs a new Workspace, edit the token scope through the supported flow or create a new token with the required access.
03Confirm permissions
Grant the specific read permission required by the documented endpoint. A valid token with insufficient scope is still denied. Avoid granting all available access as a troubleshooting shortcut.
04Rotate safely
Create the replacement token, update the integration, verify it can read the intended data, and then revoke the old token. The full token is shown only at creation, so do not wait until after leaving the page to copy it.