Troubleshooting
Mailbox connection fails
Resolve the common provider, domain, port, and app-password issues.
01Check the address policy
Use a business-domain mailbox. Personal Gmail and other public mailbox addresses are rejected by RanklyBee’s outreach policy even if their provider credentials are otherwise valid.
02Check the provider details
For Zoho, choose the correct region so the SMTP and IMAP hosts match the account’s data center. For Google Workspace or Fastmail, use a provider app password and enable the required IMAP access. Do not use your normal account password when an app password is required.
03Check custom server settings
For Other / custom, verify that both SMTP and IMAP hosts resolve publicly, the ports are correct, and the selected TLS or STARTTLS mode matches the provider. Port 25 is not a supported shortcut for this setup.
04Reconnect after changing provider settings
After correcting the provider configuration, reconnect the mailbox so RanklyBee can retest both sending and receiving. If the mailbox connects but no sender appears, refresh the Sending inboxes card and wait for sender initialization.