FAQ
Quick answers about data freshness, approvals, account access, and billing.
Data & product
How often is my data updated?
When each module refreshes, and why some numbers lag behind today.
Does RanklyBee post or send anything without my approval?
What needs your review, and which automations can skip it.
Which country and language does RanklyBee track?
Search and AI data are collected for the United States, in English.
How do I connect RanklyBee to Claude, Cursor, or Codex?
Use the MCP connection to work with RanklyBee from your AI tools.
Why is a lead’s post content no longer stored?
RanklyBee keeps public post text for 90 days; here is when that clock starts and what to do.
Billing
Do unused monthly allowances roll over?
Allowances reset each month; slots stay as long as you use them.
How do I cancel my subscription?
Cancel from the billing portal in a few clicks, and what happens to renewals and trials.
What is your refund policy?
How charges, trial fees, and cancellations are handled, and who to contact about a billing error.
Account
How do I reset my password?
Reset it from the sign-in page or from Security settings.
Can I change my email or delete my account?
Support changes your sign-in email or deletes your account; owners can delete a single Project.
Where do I find my Project ID?
Copy your Project ID from Settings → General when you use the API or contact support.
Still need a hand?
Tell us what you’re working on. Include your project, the relevant URL, and any error details so we can help.